Short answer
A lead who messages and waits too long often asks someone else. A good auto reply buys you time without losing the lead: it confirms you received the message, asks one easy question and tells the customer when a person will answer.
WhatsApp Business has it, normal WhatsApp does not
The WhatsApp Business app includes a greeting message, an away message and quick replies. The normal WhatsApp app has no built-in auto reply.
On a normal account from the computer
MessageFlow Pro adds keyword replies and an AI auto-reply to WhatsApp Web in Chrome, on the number you already use, personal or business.
When an auto reply wins the lead, and when it loses it
Auto replies fail when they sound like a machine, repeat themselves or answer the wrong chats. Four rules keep them useful.
Reply once per customer
The same canned message on every message annoys people. Set the rule to send one reply per chat, then let a person continue.
Ask one easy question
"Which area are you looking in?" gets an answer. A list of five questions gets ignored.
Say when a person will answer
"I'll call you within the hour" or "first thing tomorrow morning" sets a clear expectation. Keep the promise.
Choose the chats it answers
Answer new customers in personal chats, not family chats or every group you are in.
20 auto reply messages you can copy
Replace the parts in brackets with your project, area and name. Short, warm and specific works better than long and formal.
| Situation | Message |
|---|---|
| First message / greeting | Hi, thanks for your message 👋 I'm [name] from [company]. Which area are you looking in so I can send you the right options? |
| First message / greeting | Welcome! Are you looking to buy to live in or to invest? I'll send you matching projects right away. |
| First message / greeting | Thanks for reaching out about [project]. Do you prefer an apartment or a villa? |
| First message / greeting | Hi! Tell me your budget range and preferred area, and I'll shortlist the best options for you. |
| Price question | Prices depend on the unit and the payment plan. Which unit size are you interested in? I'll send the exact price and the installment options. |
| Price question | Thanks for asking 🙏 Down payments in [project] start from different levels per unit. Shall I send you the current price list? |
| Price question | I'll send you the latest prices now. Do you prefer a longer installment plan or a bigger down payment? |
| Price question | Prices changed this month, so I'll send you the updated list directly. What's your preferred area? |
| "Send me the brochure" | Here is the [project] brochure 📄 Tell me which unit caught your eye and I'll send its details. |
| "Send me the brochure" | Sending the brochure and the master plan now. Would you like to book a site visit this week? |
| "Send me the brochure" | The brochure is on its way. Shall I add the payment plan too? |
| "Send me the brochure" | Sure! Do you want the brochure in Arabic or English? |
| After working hours | Thanks for your message! We're out of the office now and I'll reply first thing tomorrow at [time]. Meanwhile, which area are you looking in? |
| After working hours | Got your message 🌙 I'll call you tomorrow morning. If it's urgent, write "urgent" and I'll get back to you as soon as I can. |
| After working hours | Thanks! Our team answers from [hours]. Leave your question and the best time to call you. |
| After working hours | We're closed for today, but I saved your request and I'll start with it tomorrow morning. |
| No reply yet (follow-up) | Hi again 👋 Did you get a chance to look at the details I sent? |
| No reply yet (follow-up) | A quick question: would a smaller unit or a longer payment plan suit you better? |
| No reply yet (follow-up) | New units were released in [project] this week. Shall I send you what fits your budget? |
| No reply yet (follow-up) | If now isn't the right time, no problem. When would be a better time for me to follow up? |
How to run them on a normal WhatsApp account from the computer
MessageFlow Pro works inside WhatsApp Web in Chrome. There are two layers: keyword replies for the common questions and the AI assistant for everything else.
1. Keyword replies for the frequent questions
Add a rule, write the keywords separated by commas (price, prices, سعر, بكام) and paste one of the messages above. Matching ignores letter case and Arabic vowel marks.
2. Test it without sending anything
Type an example customer message in the local test box and preview which reply would go out. Nothing is sent to anyone during the test.
3. A default reply
Turn on "Reply when no keyword rule matches" to send your greeting when a message matches none of your rules.
4. The AI assistant for open questions
In Auto mode the AI assistant replies in the customer's language, Arabic or English, classifies the lead and hands the chat to you when it needs a person.
Good to know
Replies start with new messages that arrive after you press Start; older unread chats are not answered. WhatsApp Web must stay open in Chrome. The full setup is in the saved replies guide.