Before contacting support
Note your extension version, browser version and the tool involved. Describe the expected and actual result. Share a screenshot only after hiding customer numbers, messages, names and credentials.
Device limit reached
A device-limit warning can happen when another installation has already used your licensed allowance. Ask the administrator to review registered devices or adjust the limit. Reinstalling is not a reliable way to resolve the license record.
Scheduled campaign did not start
Check that the correct day, time window and timezone are selected. Save the schedule, then press Start Campaign. Keep the computer awake and WhatsApp connected. Saving alone does not arm the campaign.
Saved reply did not trigger
Check that the tool is started, the scope includes the chat, and the incoming text arrived after Start. Review keyword matching, cooldown and one-reply history. A message within the minimum reply interval may be skipped, not queued.